01:56:32 · Jordi Hays, Brian Chesky, John Coogan
[01:56:32] S1: Yeah. I think I think, you know, that that framing as like a concierge for the world where like if you're staying if you're staying at a hotel, like the concierge is not always thinking like, okay, this person wants something to do today. How do I get the maximum amount of value out of them in this moment? Right? Because then you'd always send them to, well, why don't you eat at this restaurant on the property? Or why don't you do this thing on the property? But just like actually taking a a positive sum view and just know that like you wanna be core to someone's experience wherever they are in the world, think is [01:57:04] S8: I like concierge for the world by the way. That's like a very good slogan actually. [01:57:08] S0: Coinage. I love it. [01:57:10] S1: It's all yours. It's [01:57:11] S0: all So maybe this is a random pivot but the total solar eclipse is happening 08/12/2026. Oh. I wanna know it feels like it's driving a lot of travel broadly. And I wanna know like do these special events [01:57:26] S1: First of all, like I feel like every time there's like one of these things Yeah. It's like this will never happen again for for six hundred years and then it happens in like two years. [01:57:36] S0: No. No. No. No. It's a very specific [01:57:38] S8: happens every two years, [01:57:39] S0: but there's a [01:57:39] S8: lot of things.
01:57:39 · Brian Chesky, John Coogan
[01:57:39] S8: lot of things. [01:57:40] S0: Yeah. So a couple of years ago, it happened in Texas. And and this time, it's happening in Greenland, Iceland, Portugal, and Spain. And so there is a lot of travel, I've heard stats from other companies. And I'm just wondering about these, like, big events. First, like how much do they show up in the data? How much do you see them? And then second, like what are you doing to like amplify and get the most out of these, let your customers know? Because you frame this as like sometimes the best experience is like when you know it's the first time visiting a place, second time, third time. But at the same time as a user, there's this tension between I love it when a company knows something about me before I have to fill out a form, But also it gets a little creepy if they know too much about me and this like this weird tension where I want you to know but I don't want you to tell me that you know and I don't want to fill out the form but I don't want you to spy on me but I sort of do want you to spy on me. So walk me through all of that. [01:58:31] S8: Okay. So yeah. Two parts. I'll do the solar eclipse and then we'll talk about Sure. Essentially personalization without being creepy maybe is the point. [01:58:37] S0: Yeah.
01:58:37 · John Coogan, Brian Chesky
[01:58:37] S0: Yeah. [01:58:38] S8: Okay. So on the solar eclipse, in 2024, I think it was the spring or I don't know when it was in 2020 we were able to see a heat map. So, yes, you saw in the data and we're able to see a heat map of the exact path of the solar eclipse and you could look at a heat map of all of our bookings and anyone that was in that line of the eclipse, you saw a massive increase in bookings. Mhmm. When the Taylor Swift Era's tour came out [01:59:00] S0: Oh, yeah. [01:59:00] S8: You could literally follow the tour from the data on Airbnb. Mhmm. When the World Cup came in Paris I'm sorry. The Olympics came in Paris, 700,000 people stayed in Airbnb. That's like eight, nine Olympic stadiums worth of people. In Milan, 200,000 people stayed in Milan and Cortino for the Olympics earlier this year. The World Cup's coming up in Mexico, US, Canada. We're expecting that to be the biggest event in Airbnb history. You're actually hitting on a really key point. The only maybe the reason Airbnb exists is this weird phenomenon where people list their homes for an event. Most people have only intention of listing one time, but about 50% of the people continue hosting. Yeah. And so it's kind of a hook. And a lot of people are like, don't want to host, but they do it once. They make a bunch of money. They realize it's not weird and they keep doing it. If it wasn't for this phenomenon, there may not have been an Airbnb. We used events to grow. So that is basically a core part of our strategy or Lollapalooza.
01:59:00 · Brian Chesky, Jordi Hays
[01:59:00] S8: You could literally follow the tour from the data on Airbnb. Mhmm. When the World Cup came in Paris I'm sorry. The Olympics came in Paris, 700,000 people stayed in Airbnb. That's like eight, nine Olympic stadiums worth of people. In Milan, 200,000 people stayed in Milan and Cortino for the Olympics earlier this year. The World Cup's coming up in Mexico, US, Canada. We're expecting that to be the biggest event in Airbnb history. You're actually hitting on a really key point. The only maybe the reason Airbnb exists is this weird phenomenon where people list their homes for an event. Most people have only intention of listing one time, but about 50% of the people continue hosting. Yeah. And so it's kind of a hook. And a lot of people are like, don't want to host, but they do it once. They make a bunch of money. They realize it's not weird and they keep doing it. If it wasn't for this phenomenon, there may not have been an Airbnb. We used events to grow. So that is basically a core part of our strategy or Lollapalooza. [01:59:59] S1: Airbnb futures. I should be able to go buy buy I should be able to go, you know, see events that I know are gonna happen, Olympics, World Cup, and basically buy and then resell. I'm kidding.
02:00:11 · Brian Chesky
[02:00:11] S8: Oh, and then I wanna I wanna answer the second part of I think John's question which is personalization without being creepy. So right now, I think most websites and most apps don't really ask you questions. They infer things. Right? They think that if you ask somebody a question, that's friction. And so for twenty five years, this is Amazon, this is Instagram, this is basically every app, including Airbnb, we're mostly just looking at what you click on, what you book, your prior behavior, and we try to infer based on that what you want in the future. I think going forward, we're going to go beyond that. We're going to do two things. The first thing we're to do is we're going to ask you questions. That's what an agent does. An agent asks you questions. So your concierge for the world should ask you questions. You went to a travel concierge, but they they didn't ask you a question. That'd be pretty weird. So I think that's the social contract of the app is more conversational. We're gonna get more information. But the other thing is designing preferences. We found that people are fine giving us their information if they know why, where it's going, that it's vaulted, and what we're going to do with it. So we're going to develop a preferences panel. Like we announced today, one of the things I'm most proud of is the design of our privacy page. Most people, they either don't care about the privacy page and like the people that it's like their entry level work or they make it sometimes they make it purposely hard. But then I ultimately, that erodes trust. So we're making preferences. I want to basically build a preferences library where we show you, here's all the stuff we know about you. Do you want to edit anything? Do you want to add it? And here's what we're going to show to whom. And you can say, show this to the host. This is only available to an agent. This, no human can see. It's vaulted, but the app can see it and then eventually maybe it's encrypted. So that's kind of where we want to go.
02:01:55 · John Coogan, Jordi Hays, Immad Akhund, Brian Chesky, S2, Tae Kim
[02:01:55] S0: Mhmm. Twenty thirty four total solar eclipse in Egypt. You can stand at the pyramids and watch a book here every year and be future [02:02:03] S1: for cash today. You should start buying property [02:02:07] S0: all over [02:02:08] S5: I love [02:02:08] S0: it. Egypt and [02:02:09] S1: Last question. What what's the last major fitness or health unlock that you've had? And then we'll let you go. Interesting. [02:02:16] S8: Oh, very good question. Fitness or health unlock. [02:02:21] S1: Could be a habit, could be a supplement, could be anything. [02:02:26] S8: Great question. [02:02:27] S1: Sleep protocol. [02:02:28] S8: Actually, okay. If you're sleep I've been taking creatine five grams since I was like 17. But I read that they did some studies that if you didn't get a good night's sleep, you can take up to twenty grams of creatine and you are nearly as alert as if you got a full night's sleep. And I don't know seems to work. So [02:02:48] S0: If don't [02:02:49] S8: get a good night's sleep, instead of taking a normal dose of creatine, take a much higher dose. The only other thing I'd say is for those listening, I'm a big fan of compound movements. I think the most important exercise if you only do one is [02:03:01] S2: a squat. [02:03:02] S8: And I Sorry, [02:03:05] S1: Brian. I I don't mean to laugh at you. We have these sound effects. So John, talk [02:03:08] S0: sound like this. Can you push it? [02:03:11] S2: Makes my voice sound like this. Johnny was doing it to you during that last bit. And it sounds ridiculous. [02:03:19] S3: So you said Yeah.